“Be the change you want to see in the world”
Customer loyalty requires more than an excellent product or service. Customers only remain loyal when they feel heard, as a customer and as a person. In quiet times as well as hectic ones. This is why retaining customers and forging a bond with them is important. And it is also a fun objective to pursue.
- Retention of revenues, because customers want to remain loyal
- Positive references
- More credit when an incident occurs
- More job satisfaction among staff, because they have more fun in dealing with customers
A selection of what we offer
- Customer-directed phone calls
- The technician as ambassador
- Authenticity: bring yourself to work
- Building rapport, know the customer, enhance the bond
- Take complaints and deliver bad news
Call us with your questions or contact us on Skype!
Do you have a question about Libre, the foundation or the trainings?
Feel free to contact us!
06 5571 0069