Customer focus

Customer loyalty requires more than an excellent product or service. Customers only remain loyal when they feel heard, as a customer and as a person. In quiet times as well as hectic ones. This is why retaining customers and forging a bond with them is important. And it is also a fun objective to pursue.

Results

• Retention of revenues, because customers want to remain loyal
• Positive references
• More credit when an incident occurs
• More job satisfaction among staff, because they have more fun in dealing with customers

A selection of what we offer

• Customer-directed phone calls
• The technician as ambassador
• Authenticity: bring yourself to work
• Building rapport, know the customer, enhance the bond
• Take complaints and deliver bad news